Finora@Home
Welcome to Finora@Home! Your privacy and the security of your personal information are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website [Website URL], use our car detailing services, or interact with us in any way. By engaging with our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, we kindly request that you refrain from using our services.
We operate under the laws of India and are committed to safeguarding your data in accordance with the Information Technology Act, 2000, and its rules. Please read this policy carefully to understand our practices.
1. Who We Are
Finora@Home (“we,” “us,” or “our”) is a car detailing business based in India, dedicated to providing premium car cleaning, polishing, and detailing services at your doorstep. Our registered office is located at [insert address, e.g., 456 Sparkle Lane, Bengaluru, Karnataka, India]. We are the data controller responsible for the personal information you provide to us.
For any privacy-related inquiries, please contact our Grievance Officer:
- Name: [Name]
- Email: [Email]
- Phone: [Phone Number]
- Address: [Address]
2. Information We Collect
We collect information to provide you with the best car detailing experience. The types of data we may collect include:
a. Personal Information
- Name: To identify you and personalize our services.
- Contact Details: Phone number, email address, and physical address (e.g., for service bookings or visiting your location).
- Vehicle Details: Car make, model, registration number, and condition (to tailor our detailing services).
- Payment Information: Bank details, credit/debit card information, or UPI IDs for processing payments.
b. Non-Personal Information
- Website Usage Data: IP address, browser type, device information, and pages visited (collected via cookies or analytics tools).
- Service Preferences: Details about the type of detailing services you request (e.g., exterior wash, interior cleaning, ceramic coating).
c. How We Collect It
- Directly from You: When you book a service, fill out forms, contact us, or sign up for promotions.
- Automatically: Through cookies and similar technologies when you visit our website.
- Third Parties: From payment gateways or marketing partners (only with your consent or as permitted by law).
3. How We Use Your Information
We use your data to:
- Process and fulfill your car detailing bookings.
- Communicate with you about appointments, updates, or offers (with your consent).
- Improve our services through feedback and usage analysis.
- Process payments securely and issue invoices.
- Comply with legal obligations under Indian law.
- Send promotional offers or newsletters (you can opt-out anytime).
We will not use your data for purposes beyond what is necessary or what you would reasonably expect, unless we have your consent.
4. Legal Basis for Processing
Under Indian law, we process your personal data based on:
- Consent: When you provide us with your information voluntarily.
- Contractual Necessity: To fulfill our service agreement with you (e.g., detailing your car).
- Legal Obligation: To comply with laws like tax regulations or consumer protection rules.
- Legitimate Interest: To enhance our services and business operations (e.g., analyzing website usage), provided it doesn’t override your rights.
5. Sharing Your Information
We do not sell or rent your personal data. We may share it only in these cases:
- Service Providers: With trusted third parties (e.g., payment processors, logistics partners) who assist us in delivering services, bound by confidentiality agreements.
- Legal Requirements: If required by Indian authorities or to protect our rights, property, or safety.
- Business Transfers: In case of a merger, acquisition, or sale of assets (with prior notice to you).
6. Data Storage and Security
- Where We Store It: Your data is stored on secure servers located in India or with trusted cloud providers adhering to Indian data protection laws.
- How We Protect It: We use encryption, firewalls, and access controls to safeguard your information. However, no online transmission is 100% secure, and we strive to minimize risks.
- Retention Period: We retain your data only as long as necessary for the purposes outlined (e.g., service delivery, legal compliance), typically no longer than 5 years unless required by law.
7. Your Rights
Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Deletion: Request removal of your data (subject to legal obligations).
- Withdraw Consent: Opt-out of marketing communications or data processing where consent is the basis.
- Review Automated Decisions: Challenge decisions made solely by automated means (if applicable).
To exercise these rights, contact our Grievance Officer. We will respond within 30 days, as required by Indian law.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., payment gateways). We are not responsible for their privacy practices. Please review their policies before sharing data with them.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.” Your continued use of our services after changes implies acceptance.
10. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in [insert city, e.g., Bengaluru], India.
12. Grievance Redressal
If you have concerns about your data, contact our Grievance Officer (details above). If unresolved, you may approach the Adjudicating Officer at [Email]